All Systems Operational
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How to Reach Us
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+27 (71) 409-9547
24/7 dedicated line for server critical emergencies
Support Tickets
Submit & track technical requests
Prioritized dispatch via client accounts
Support Level Agreement (SLA)
We categorize and respond to support tickets based on urgency and operational impact:
Critical Severity
Response Time: 15 minutes
Complete server downtime, critical security vulnerabilities, or core site unreachability.High Severity
Response Time: 1 hour
Major site functionality broken (checkout disabled, core form errors).Medium Severity
Response Time: 4 hours
Minor layout glitches, non-critical technical bugs, or minor content edits.Low Severity
Response Time: 24 hours
General inquiries, technical advice, or future feature consultations.Self-Service & Documentation
Helpful Resources
Before submitting a ticket, check our guide resources and system overview documents for rapid resolution:
Maintenance Windows
Scheduled updates occur on Sundays (02:00 UTC). Emergency patches are deployed as required with minimal disruption.
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